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FAQ - Japanese Maples
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What zone am I in?
How big will my tree be?
How will my Japanese maple be packed?
What is the best soil, fertilizer and water amount for my tree?
What is the difference between a low graft and a high graft tree?
What is the best winter care for my tree?
Can I grow my Japanese maple tree indoors?
How do I order, and what payment methods do you accept?
What payment methods do you accept?
What zone am I in?
Please go to this website to find your gardening zone:
www.usna.usda.gov/Hardzone/ushzmap.html
This link will open a new window, so that you can return to BuyMaples.com easily to continue shopping.
How big will my tree be?
Trees vary in size, depending on the type of tree that you choose. They are generally shipped in 3 sizes:
1' tall, 1½ to 2' tall, and 3' tall, with a 0.5" caliper. Depending on the type of tree, the mature height can
range from 7' to 20' (the mature height for each tree is specified throughout our catalog).
How will my Japanese maple be packed?
Trees are shipped with soil in one, two and three gallon containers. They are wrapped for moisture
and soil retention and secured into their boxes.
What is the best soil, fertilizer and water amount for my tree?
Japanese Maples must have constant moisture and good drainage. Mulch your tree with
2½ - 3" of shredded bark, preferably hardwood, to insulate the roots and prevent water from
evaporating around the tree. Planting in the fall four to six weeks before the ground freezes is
best. Regular watering is essential. In the spring one light application of a balanced fertilizer is
usually adequate.
What is the difference between a low graft and a high graft tree?
Low grafts are near the ground with a sweeping growth habit and work especially well for Bonsai.
High grafts are grafted one to two feet above the ground on a standard trunk.
What is the best winter care for my tree?
Japanese maples can be grown in the landscape in Zone 5 with no special protection. Trees need to be
well watered in the late fall and up until the ground freezes. Trees in zones colder than 5 will
need to be grown in containers and over-wintered in a cold frame or an unheated porch or garage.
In the containers they should be kept moist but not wet.
Can I grow my Japanese maple tree indoors?
No, maple trees need to grow outside so that they can go dormant in the winter, even if it’s bonsai.
How do I place an order?
For your convenience, BuyMaples.com has a convenient online catalog and shopping cart that
you may use to place your orders online. Simply select the tree of your choice in the left-side
navigation, then select the size of the tree that you would like and the quantity. Be sure to
select the date you would like for us to ship the tree! We ship all Japanese maple trees between
October 15 and April 15, to ensure that they arrive in the healthiest condition possible.
First time customers, as you complete your purchase you will be given the opportunity to choose
a password. Returning customers can use this password for quicker ordering, as our program
will remember your billing and shipping information. All information is kept in a secure environment,
and no payment information is stored on any servers. From time to time, we offer discounts and
special incentives to returning customers, so it is important to remember your password! If you
do misplace it when ordering, you can simply click on "Forgot Password?" when logging in, and
your password will be emailed to you immediately.
You may also choose to place your orders with us via telephone or fax. You can call us with your
orders between 9am and 5pm EST at
(336) 877-2143, or by fax at (336) 877-2144.
What payment methods do you accept?
When ordering online, by telephone, or by fax, you can order your Japanese maple tree with your
choice of Visa or MasterCard. You may also use any debit card that includes the Visa or MasterCard
logo.
If you prefer to pay by check or other method, please call us at
(336) 877-2143 to place
your order.
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